Legal
Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: 1 March 2026
Our Commitment to Your Privacy
Woodalls Refrigeration Ltd processes data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Introduction
This policy explains how we handle your personal data when you visit our website, place an order, contact us, or use any of our services.
Who We Are
Woodalls Refrigeration Ltd is the data controller for the personal information you provide to us.
- Registered office: 1053–1055 Finchley Road, London, NW11 7ES
- Registered in: England & Wales
- Company registration no.: 00904859
- Email: [email protected]
- Telephone: +44 (0) 208 455 3925
What Data We Collect
| Category | Details |
|---|---|
| Identity Data | Name, title |
| Contact Data | Billing address, delivery address, email, telephone |
| Transaction Data | Products purchased, payment information (via third-party providers) |
| Technical Data | IP address, browser type/version, device information, website usage data |
| Communication Data | Emails, messages, and enquiries you send us |
| Marketing Preferences | Your communication preferences |
How We Use Your Data
We use your data to:
- Process and fulfil orders
- Deliver products and manage logistics
- Communicate with you about your orders
- Provide customer support and aftercare
- Manage warranties and service requests
- Improve our website and services
- Prevent fraud and ensure security
Legal bases for processing:
- Contract fulfilment
- Legal obligation (tax and compliance)
- Legitimate interests (service improvement, fraud prevention)
- Consent (marketing communications)
Marketing Communications
We may send you marketing if you have made a purchase or opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly. We will never sell your personal data to third parties for marketing purposes.
Sharing Your Data
We only share your data where necessary. Recipients may include:
- Delivery and logistics providers
- Payment processors (PCI-DSS compliant)
- Manufacturers (for warranty and support purposes)
- IT and website service providers
- Professional advisors
We ensure all third parties have appropriate data safeguards in place.
International Transfers
Where we use service providers outside the UK, we ensure appropriate safeguards are in place, including UK-approved Standard Contractual Clauses and adequacy regulations.
Data Retention
- Order records: Up to 6 years for legal and tax purposes
- Warranty data: As required by manufacturers
- Marketing data: Until you unsubscribe
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Data Security
We use secure servers and encrypted connections (SSL). Access to your data is strictly controlled. We do not store full payment card details.
Cookies
We use cookies to remember your preferences, analyse traffic, and improve functionality. You can control cookies through your browser settings.
Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Our Data Controller
Woodalls Refrigeration Ltd
- Address: 1053–1055 Finchley Road, London, NW11 7ES
- Email: [email protected]
- Telephone: +44 (0) 208 455 3925
- Supervisory Authority: Information Commissioner's Office (ico.org.uk)