Legal
Returns Policy
Woodalls Refrigeration Ltd — aligned with UK consumer rights.
Last Updated: 1 March 2026
14
Days to Cancel
14
Days to Return
48h
Report Damage
Cancellation Rights
As a consumer, you have the right to cancel your order within 14 calendar days from the day after delivery. Once you have notified us of your intention to cancel, you have a further 14 days to return the goods.
To exercise your right to cancel, please contact us at [email protected] or call +44 (0) 208 455 3925.
Eligible Returns
To be eligible for a return, items must be:
- Unused and uninstalled
- In their original packaging
- In resalable condition
We reserve the right to deduct an amount from your refund to reflect any loss in value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.
Non-Returnable Items
Bespoke appliances, special orders, and personalised configurations cannot be returned unless they are faulty or not as described.
Reporting Delivery Damage
Any damage, shortages, or discrepancies must be reported within 48 hours of delivery. Failure to do so may affect your ability to make a claim. Please contact us immediately at [email protected] with photos of the damage where possible.
Return Costs
| Reason for Return | Who Pays Return Postage |
|---|---|
| Changed mind (within cancellation window) | Customer |
| Faulty or not as described | Woodalls |
| Incorrect item delivered | Woodalls |
Upgraded delivery charges are non-refundable.
Refund Processing
Refunds are processed within 14 days of us receiving the returned goods or proof of return, whichever is earlier. Refunds are issued via the original payment method.
Installed Items
Installed appliances and items damaged through improper installation cannot be returned. We strongly recommend professional installation of all appliances.
Trade Customers
Business customers do not benefit from standard consumer cancellation rights. Returns are accepted at our discretion and restocking charges may apply. Please contact us to discuss your requirements.
Need to Make a Return?
Contact our team and we'll guide you through the process.